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It's not always easy to say sorry. You may fear that admitting you were wrong could open you up to attack or blame.
You may be ashamed or embarrassed. Or, maybe you just think it isn't necessary.
But apologies are important.
When you admit fault, you restore dignity to the person you hurt. An apology gives you a chance to discuss what is and isn't acceptable, and to make some form of restitution.
What's more, taking responsibility for your actions can boost your own self-confidence, and restore your integrity in other people's eyes.
If you don't apologize, you risk damaging your relationships with colleagues or clients. It can harm your reputation, and even limit your career opportunities.
It can also negatively affect your team. No one wants to work for a boss who can't own up to his or her mistakes.
So, what's the best way to say sorry?
Let's take a look at a four-step apology framework devised by psychologists Steven Scher and John Darley.
Start with the magic words: "I'm sorry," or "I apologize." Be sincere and authentic. Don't make an apology if you don't really mean it or if you have ulterior motives, such as using it as a means of getting what you want.
Next, take responsibility for your actions and empathize with the person you wronged.
