Improve on Ideas
Brainstorming is an excellent technique for generating improvement ideas. This team exercise encourages participants to collate a range of suggestions, then identify the best ones to progress further
Continuous Improvement
Quality Circles
Many of the best improvement ideas come from groups known as quality circles. This article outlines the key points to consider when forming a quality circle.
An Introduction to Continuous Improvement
Continually improving performance needs to be at the forefront of an organization's mission and values. This article examines how such a focus creates and maintains an environment of excellence.
Understanding Systems Theory
Systems theory is the study of a group of elements that combine to produce one end result. This article offers an introduction to systems theory, and explains how the concept could be useful to organisations as they look to change their processes and procedures.
Where Do Insights Come From?
Psychologist Gary Klein's fascination with insights - flashes of understanding that change everything - led him to examine over 100 famous cases to see what they had in common. This article summarises his findings, with suggestions for fostering more insights.
Understanding Six Sigma
Six Sigma is a highly disciplined methodology that helps organizations to develop and deliver near perfect processes. We provide some insights into the Six Sigma approach to continuous improvement in this article.
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PDCA (Plan Do Check Act)
PDCA stands for Plan-Do-Check-Act – a four-stage problem-solving model that enables organizations to continually improve processes, products or services.
Deming’s 14-Point Philosophy
Quality management is a term that most of us know. Find out where the idea originated and learn the key points of Deming's 14-Point Philosophy.
Writing a Procedure
Minimize errors and reduce training time by learning to write simple and understandable procedures.
Zero Defects
Zero defects is a business philosophy that reinforces the notion that mistakes are not acceptable, thereby improving quality and reducing costs.
Unblocking Bottlenecks
Bottlenecks occur when obstacles or delays block or slow your processes. This article identifies common causes and explores strategies for overcoming them.