Managing Complaints and Feedback
Learn how to use a closed-loop feedback process to manage internal and external complaints. See complaints as a chance to improve the way you do things.
Customer Complaints and Problems
Rude Customers
Use these five strategies to deal calmly and effectively with rude customers who lose control and use abusive words and behavior.
Dealing With Unhappy Customers
Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.
How to Deal With Rude Customers Video
Watch this short video to discover how to deal with rude customers.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Author Richard Gallagher examines how staying calm, empathizing with the customer, and embracing criticism can help to calm angry customers.
How to Deal With Rude Customers
Dealing with rude customers can be stressful. Discover some quick tips on how to stay calm and manage rude customers so everyone's happy, in this short video.
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How to Deal With Unrealistic Customers
Learn how to manage unrealistic customers and resolve unreasonable requests with this three-step approach.