Customer Service Essentials
Tips for Dealing with Customers Effectively
Common-sense, practical suggestions for delivering excellent customer service to help you meet and exceed expectations.
Oded Netzer on Customer Retention
Is there a secret recipe for customer retention? Sadly, probably not - but Dr Oded Netzer from Columbia Business School has figured out some of the key ingredients. Discover how to improve your customer retention with Oded's insights in this expert video.
The RATER Model
Use the RATER Model to highlight areas for improving customer service. RATER looks at Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Creating a Value Proposition
Five steps for writing and creating a value proposition - a short, clear statement of the benefits of your product or service, with an example.
How to Create Customer Journey Maps
Discover what your customer experience is by creating your own customer journey maps. And use your maps to improve and deliver high quality experiences.
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Customer Service Mindset
Find out what a customer service mindset is, and learn how you can develop it for yourself and for your company.
How Good Is Your Customer Service?
Use this quiz to test your organization's customer service skills in five key areas: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Developing Good Customer Relationships
Learn how to create and maintain positive customer relationships.
Awesome Online Customer Service Infographic
If you want to keep your customers, you'll need to provide them with excellent service. Follow the eight tips in this infographic so that you can give great online customer service!
Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Learn why investing in your existing customers is better than chasing new ones, and how turning your organization into a superhero will help you do that.
The Ultimate Question: Driving Good Profits and True Growth
This book looks at how you can boost your organization's long-term growth by delighting customers and clients. Find out more about it here.