Five Star Service: How to Deliver Exceptional Customer Service
Author Michael Heppell shows you how to achieve great customer service, without spending a lot of time or money, Learn more about this book, here.
Improving Customer Service
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
This interesting book looks at how your organization can become more productive and successful by prioritizing service over other areas of your business. Learn more about the book here.
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Your customer experience is as important as your product. Author Alan Pennington shows you how to take your customers on a great journey with you.
Win the Customer: 70 Simple Rules for Sensational Service
Author Flavio Martins offers 70 rules for creating great customer service, to get people coming back time after time. Find out more about this book, here.