Take Back the City: Baltimore’s Performance Revolution
This article investigates how Baltimore’s CitiStat system produced dramatic improvements in public service provision and policing, and saved $350 million in the process.
Strategic Performance Management
Competency-Based Performance
An introduction to the competency-based approach to performance management, which can provide a more rounded picture of an employee’s performance as it recognises their skills as well as the results.
Armstrong on Reinventing Performance Management: Building a Culture of Continuous Improvement
Author Michael Armstrong has some tips on using performance management approaches that revolutionize people’s happiness and productivity.