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Is persuasion a gift? Are some people born with the ability to speak well and "sell" their ideas successfully?
It sure seems that way when you're wowed by a motivational speaker, or galvanized into action by a thought-provoking presentation.
In your role, do you ever need to motivate, inspire, or persuade others? Whether you're a senior executive giving a presentation to the Board, a manager giving a morale-boosting speech to your team, or a production manager giving a presentation on safety standards, at some point, you'll probably have to move people to action.
While there are certainly those who seem to inspire and deliver memorable speeches effortlessly, the rest of us can learn how to give effective presentations, too. In this article, we'll look at the key factors you need to put together a clear and engaging call to action using a five-step process known as Monroe's Motivated Sequence.
Monroe's Motivated Sequence: The Five Steps
Alan H. Monroe, a Purdue University professor, used the psychology of persuasion to develop an outline for making speeches that will deliver results, and wrote about it in his book Monroe's Principles of Speech. It's now known as Monroe's Motivated Sequence.
This is a well-used and time-proven method to organize presentations for maximum impact. You can use it for a variety of situations to create and arrange the components of any message. The steps are explained below:
Step One: Get Attention
Get the attention of your audience. Use storytelling, humor, a shocking statistic, or a rhetorical question – anything that will get the audience to sit up and take notice.
Note:
This step doesn't replace your introduction – it's part of your introduction. In your opening, you should also establish your credibility (see The Rhetorical Triangle for tips), state your purpose, and let the audience know what to expect. Delivering Great Presentations provides a strong foundation for building the steps in Monroe's Motivated Sequence.
Lets use the example of a half-day seminar on safety in the workplace. Your attention step might be as follows.
Attention
Workplace safety is being ignored!
Shocking Statistic
Despite detailed safety standards and regulations, surveys show that seven out of ten workers regularly ignore safety practices because of ease, comfort, and efficiency. Some of these people get hurt as a result. I wonder how comfortable they are in their hospital beds... or coffins?
Step Two: Establish the Need
Convince your audience there's a problem. This set of statements must help the audience realize that what's happening right now isn't good enough – and needs to change.
- Use statistics to back up your statements.
- Talk about the consequences of maintaining the status quo and not making changes.
- Show your audience how the problem directly affects them.
Remember, you're not at the "I have a solution" stage yet. Here, you want to make the audience uncomfortable and restless, and ready to do the "something" that you recommend.
Need
Apathy/lack of interest is the problem.
Examples and Illustrations
Safety harnesses sit on the floor when the worker is 25 feet above ground. Ventilation masks are used more to hold spare change than to keep people safe from dangerous fumes.
Consequences
Ignoring safety rules caused 162 worker deaths in our province/state last year. I'm here to make sure that you aren't part of next year's statistic.
Step Three: Satisfy the Need
Introduce your solution. How will you solve the problem that your audience is now ready to address? This is the main part of your presentation. It will vary significantly, depending on your purpose. In this section:
- Discuss the facts.
- Elaborate and give details to make sure the audience understands your position and solution.
- Clearly state what you want the audience to do or believe.
- Summarize your information from time to time as you speak.
- Use examples, testimonials, and statistics to prove the effectiveness of your solution.
- Prepare counterarguments to anticipated objections.
Satisfaction
Everyone needs to be responsible and accountable for everyone else's safety.
Background
Habits form over time. They are passed on from worker to worker until the culture accepts looser safety standards.
Facts
Introduce more statistics on workplace accidents relevant to your organization.
Position Statement
When workers are responsible and accountable for one another, safety compliance increases.
Examples
Present one or more case studies.
Counterarguments
Safer workplaces are more productive, even in the short term – so workers aren't more efficient when they don't take the time to follow safety rules.
Step Four: Visualize the Future
Describe what the situation will look like if the audience does nothing. The more realistic and detailed the vision, the better it will create the desire to do what you recommend. Your goal is to motivate the audience to agree with you and adopt similar behaviors, attitudes, and beliefs. Help them see what the results could be if they act the way you want them to. Make sure your vision is believable and realistic.
You can use three methods to help the audience share your vision:
- Positive method – Describe what the situation will look like if your ideas are adopted. Emphasize the positive aspects.
- Negative method – Describe what the situation will look like if your ideas are rejected. Focus on the dangers and difficulties caused by not acting.
- Contrast method – Develop the negative picture first, and then reveal what could happen if your ideas are accepted.
Visualization
Picture a safe and healthy workplace for everyone.
Contrast Method/
Negative Method
Continue the status quo (keep doing the same thing), and someone will be seriously injured. Picture yourself at a colleague's funeral. You were right beside him when he decided not to wear his safety harness. How do you face his wife when you know you were right there and didn't say anything?
Positive Method
Consider the opposite. Imagine seeing your co-worker receive an award for 25 years of service. Feel the pride when you teach safety standards to new workers. Share the joy of your team's rewards for an outstanding safety record.
Step Five: Action/Actualization
Your final job is to leave your audience with specific things that they can do to solve the problem. You want them to take action now.
Don't overwhelm them with too much information or too many expectations, and be sure to give them options to increase their sense of ownership of the solution. This can be as simple as inviting them to have some refreshments as you walk around and answer questions. For very complex problems, the action step might be getting together again to review plans.
Action/Actualization
Review your safety procedures immediately.
Invitation
I've arranged a factory tour after lunch. Everyone is invited to join us. Your insights will really help us to identify areas that need immediate attention. If you're unable to attend this afternoon, I've left some pamphlets and business cards. Feel free to call me with questions, concerns, and ideas.
Key Points
For some of us, persuasive arguments and motivational speaking come naturally. The rest of us may try to avoid speeches and presentations, fearing that our message won't be well received.
But Monroe's Motivated Sequence can help you to improve the quality of your message, and create a call of action that has real impact.
The model includes five key steps:
- Get attention.
- Establish the need.
- Satisfy the need.
- Visualize the future.
- Action/Actualization.
It's a straightforward formula for success that's been used time and again. Try it for your next presentation, and you'll no doubt be impressed with the results!
