Difficult Conversations – Dos and Don’ts
Having difficult conversations can be stressful. Follow these simple dos and don'ts to make your conversation as pain-free as possible.
Active Listening
Good managers use active listening. This is when you really, truly hear what’s being said. Find out how to develop your listening skills with the resources in this section.
Are You An Empathic Listener?
Learn how to develop “active-empathic listening” – a key skill in the workplace.
Active Listening
Research suggests we recall between 25-50 percent of what we hear. Learn active listening techniques to avoid misunderstandings and improve productivity.
Questioning Techniques
This guide reviews common questioning techniques, and explains when to use them to get the information you need.
Mindful Listening
Practice mindful listening to eliminate internal and external distractions, so you can absorb and understand fully what is being communicated to you.
Empathic Listening
Learn how to use empathic listening skills to develop better relationships, get the root of issues effectively, and win people's trust and confidence.
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How to Listen: Tools for Opening up Conversations When It Matters Most
In this podcast, we review "How to Listen: Tools for Opening up Conversations When It Matters Most," by Katie Colombus and the Samaritans. Give real help.
4 Ways to Build Rapport Video
Do you want to improve your working relationships and have more influence? Apply these four techniques to build rapport and develop your professional bonds.
The HURIER Model of Listening
Discover how to raise your empathic listening skills with the HURIER Model.