Top Tips for Sensitive Decision Making
Ensure you tackle decision making in your team and organization in a sensitive, ethical and balanced way, using these top tips.
Empathy
Good managers are empathic. They recognize and understand other people’s emotions – and recognize and manage their own. Empathy is at the very heart of good management, and encompasses everything from resolving conflict to building trust to developing solutions. Develop your empathy with the resources in this section.
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Listening Skills
This straightforward listening exercise for groups of three involves an element of role-play and takes around 45 minutes to complete.
How Emotionally Intelligent Is Your Team?
A strategic exercise designed to make teams look at areas where their emotional intelligence could be improved.
Empathy at Work
Develop skills to recognize emotions in others, and understand their perspectives, with cognitive, emotional and compassionate empathy.
Emotional Intelligence and IQ
The concept of emotional intelligence is well-known today, but it only sprang to prominence after the publication of this book by Daniel Goleman. Find out more about it in this Book Insight.
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Empathic Listening
Learn how to use empathic listening skills to develop better relationships, get the root of issues effectively, and win people's trust and confidence.
Perceptual Positions
Do you find it hard to see things from someone else's perspective? We show you how to use the Perceptual Positions technique to improve this skill.
5 Steps for Developing Empathy at Work
Use these simple steps to improve your ability to empathize with others at work and maintain strong working relationships.
Enhance Emotional Intelligence
Emotional Intelligence is our ability to recognize, interpret and respond to your emotions, and to other people’s too. The Enhance Emotional Intelligence e-learning course starts you on your journey to being an emotionally intelligent manager.
Helping Your People Develop Emotional Intelligence
Learn how to help your team members develop their emotional intelligence, and improve their working relationships.