A-Z Guide To Getting the Best From Your Voice
Practical guidance on how to speak positively and with impact.
Communication Skills
Effective communication is essential whatever your job. Assess and improve your communication skills with resources designed to develop your verbal, listening, writing and online communication skills.
Effective Note-Taking
Practical guidance on how to make and organise notes, with an overview of one of the most popular methods of note-taking: The Cornell System.
How to Cite and Reference
Citing your sources is vital to a good report or essay. Learn the basics of referencing to ensure that your work makes a great impression!
Guide to Editing and Proofreading
This document explains the processes of editing and proofreading, and provides useful tips for doing both effectively.
Just Listen
Psychiatrist Mark Goulston shares his insight into better communication, at home and at work. In this interview, he talks us through some simple techniques for getting through to people in a range of familiar scenarios including when someone is ''venting'' or whining.
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Grammar Games
An individual exercise to help you practise your use of grammar and identify areas for improvement.
Assertiveness
Do you struggle to stand up for yourself, or to get your voice heard? Boost your assertiveness to get your wants and needs met in a firm but fair way.
Active Listening
Research suggests we recall between 25-50 percent of what we hear. Learn active listening techniques to avoid misunderstandings and improve productivity.
How Good Are Your Listening Skills?
Test your listening skills, and use the results to find out how you can be a better listener.
How Good Are Your Communication Skills?
Communication Skills Test: Take this short self-assessment to find out where your communication skills are strong, and what areas you need to develop.
Questioning Techniques
This guide reviews common questioning techniques, and explains when to use them to get the information you need.