Heuristic Methods
Got a problem and don't know how to approach it? Use mental shortcuts to brainstorm your solutions and make quick, educated decisions.
Problem Solving
Problems can occur at any time, and solutions often need to be found quickly. Delve into this wide variety of tools that will help you to identify the source of a problem, brainstorm solutions and select the best option.
Cause and Effect Analysis
Cause & Effect Analysis is a diagram-based technique that helps you identify all of the likely causes of the problems you're facing.
The Cynefin Framework
Use the Cynefin framework to identify the type of situation you’re in, so that you can decide how to move forward.
Soft Systems Methodology (SSM)
Learn to apply SSM to see problems clearly and in full before you to look solve them.
Tree Diagrams
Learn how to use tree diagrams to help you solve problems, make decisions and simplify complex issues.
Action Learning Sets
Find out how action learning can help you solve problems and develop new skills.
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How Does Root Cause Analysis Work?
When things are going wrong, you need to understand why. This video shows you how root cause analysis can help you to get to the root of a problem and solve it for good.
What Is Logic?
In this video, discover the basic building blocks of logic, including the difference between "inductive" and "deductive" reasoning, to help you to tackle workplace problems logically.
Simplex Thinking
Learn how to use Simplex Thinking to solve complex problems in just eight steps, with this short video.
Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
Find out how to go about solving problems when large groups of people are involved, and have entrenched positions, whether they're ethnic groupings within a country, or different factions in a small business.
Hurson’s Productive Thinking Model
Hurson's Productive Thinking Model helps you use creativity and critical thinking to solve problems.