Problem Solving

Problems can occur at any time, and solutions often need to be found quickly. Delve into this wide variety of tools that will help you to identify the source of a problem, brainstorm solutions and select the best option.
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1 Minutes

5 Whys Infographic

The 5 Whys is a technique that can help you get to the root of a problem. Learn how to use it with this handy infographic.

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30 Minutes

The Power of Positive Deviance

Find out how ''positive deviance'' can help solve your most difficult problems with one of the pioneers of this unusual approach, Richard Pascale.

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10 Minutes

The Simplex Process

Use the powerful eight-step Simplex Process to precisely identify problems, to find the best fixes, and to implement the solutions effectively.

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10 Minutes

Constructive Controversy

Use the Constructive Controversy problem-solving tool to help everyone to understand and test each position before collaborating on a final decision.

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8 Minutes

Appreciative Inquiry

Appreciative Enquiry is a positive-focused approach, which looks at what's going right in order to solve problems.

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9 Minutes

What Is Causal Factor Charting?

Investigate mistakes and accidents and help to stop them happening again by using causal factor charting to inform your root cause analysis.