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If you dread giving critical feedback, you're not alone. Even seasoned managers can find it daunting to addess poor performance head on. That's why many choose to water down their message, or dodge the problem altogether.
But what if you could talk about issues, and help people to improve, without anyone getting worried, angry or upset? Imagine being able to explore problems before they escalate, and guide people's development with calmness and confidence.
Anne Taylor is an author and coach who specializes in empowering managers and leaders to do just that. In this episode of our podcast, she explains why talking about performance problems doesn't have to be painful, and reveals straightforward ways to get better at it from today!
Mindtools Resources on Performance Conversations
How Good Is Your Feedback? (Quiz)
Giving Feedback (Skillbook)
Giving Critical Feedback (Anne Taylor's Expert Video)
Giving Feedback Using the BOOST Model (Article)
The Truth Doesn't Have to Hurt (Book Insight Review)
This Week's Expert Guest
Anne Taylor (Directions Coaching, Anne's company website)
"Soft Skills, Hard Results" (Anne's book via Amazon.com)
