Empathic Listening
Learn how to use empathic listening skills to develop better relationships, get the root of issues effectively, and win people's trust and confidence.
Content Hub
The Content Hub is your go-to platform for on-demand learning, giving you access to tools that deliver real results at work.
Giving Praise Is Easy… Right?
How can you make the praise you give at work meaningful and impactful? Watch this short video to discover some tips on how to give praise effectively.
Heron’s Six Categories of Intervention
There are two different approaches you can take when helping others at work. Find out what they are and when to use each one.
How do I Tell My Boss They Made a Mistake?
Should you tell your bosses when they make a mistake? Watch this video for tips on dealing with this tricky situation.
How Good Are Your Communication Skills?
Communication Skills Test: Take this short self-assessment to find out where your communication skills are strong, and what areas you need to develop.
How Good Are Your Presentation Skills?
Improve your presentation skills, starting now, with this short self-test.
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How Good Is Your Feedback?
Discover how good you are at giving feedback, and learn how you can use it to boost your people's performance.
How to Ask the Right Questions
Watch this video to discover effective questioning techniques that will help you to get better quality answers and information.
How to Be a More Engaging Speaker
Become an engaging speaker and sell your ideas one-on-one by improving your communication and speaking skills, body language, charisma, and authority.
How to Deal With Unhappy Customers
Watch this video for tips on how to manage unhappy, angry or frustrated customers.
How to Deliver Great Presentations
Find out how to deliver engaging presentations, with confidence and clarity.
How to Handle Difficult Conversations
Three experts share their tips on how to handle difficult workplace conversations. Watch this video to discover more.