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Aim
Emotional intelligence can help individuals to better manage their emotions, and stress being commonly felt in the workplace is a vital emotion to address. This exercise will help to highlight to participants, how they are affected by stress at work. Recognition of this emotion is the first step to managing instinctive reactions in a stressful situation. Allow 40 minutes for completion.
Learning Objectives
Participants will be able to…
- understand how stress affects relationships with others
- recognize individual reactions to stress
- identify how to react positively in stressful situations
Suggested Resources
- task sheets
- two different colors of Post-it notes
- flip chart and pen
What to Do (20 Minutes)
- Introduce the exercise, explaining the learning objectives.
- Distribute the exercise and allow five minutes for completion.
- Once completed, split participants into pairs. Ask them to work their way through the questions in the table together and discuss:
- why they answered yes or no
- real-life examples of their reactions in stressful situations
- ways in which they change as a reaction to stress
- Hand out a few of each color Post-it notes to each pair and ask them to note down on one color the positive reactions they displayed whilst under stress, and the negative reactions on the other.
Review Activity (15 Minutes)
- Stick the Post-it notes on a flip chart, keeping the colors separate and use this for the basis of a group discussion.
- Ask for suggestions for how to deal with the negative reactions to stress in an effective manner. You may want to note these on the flip chart and also add your own suggestions.
Apply Learning (5 Minutes)
- Ask the participants to now write down a time they reacted positively during a stressful time and how they can encourage this self-management.
- In addition, ask each participant to write down three of the negative reactions they personally display in times of stress in the table provided. Using the previous discussion as a guide, ask them to note down how they could effectively manage these reactions.
- Participants may find it useful to think of a rhyme or some key words for each negative reaction to stress that they can recall in future stressful situations.
- You may wish to follow up this diagnostic with another EQ exercise.
How Does Stress Affect Me? – Task Sheet
A person with high emotional intelligence is better equipped to deal with their emotions. Stress, being a common emotion experienced in the workplace, can have both positive and negative impacts on the way people work. It is therefore important that this emotion is managed effectively.
Task
The following checklist is designed to help you to recognize how stress affects your relationships and interactions with colleagues, and to make you consider ways of overcoming the negative impacts that stress can have on you. Work through the following checklist, answering ‘true’ or ‘false’ for each statement.
When stressed I...
True
False
1. tend not to talk to other colleagues
2. become frustrated with those who interrupt me
3. find it difficult to set aside time to discuss the problems of other colleagues
4. find that my body language becomes aggressive and defensive
5. am less likely to notice a colleague who is also suffering
6. tend to be less sympathetic than I usually would be
7. may 'snap' at a colleague who is irritating me
8. make my emotional state of stress obvious to others through my statements and actions
9. find it more difficult to participate in teamwork
10. am more likely to reach my target
11. often feel overwhelmed by my workload
12. find that I work more productively
After completing the checklist, score your answers as follows:
1. True = 1, False = 0
2. True = 1, False = 0
3. True = 1, False = 0
4. True = 1, False = 0
5. True = 1, False = 0
6. True = 1, False = 0
7. True = 1, False = 0
8. True = 1, False = 0
9. True=1, False = 0
10. True = 0, False = 1
11. True = 1, False = 0
12. True = 0, False = 1
If you score highly, you need to rethink your reaction to others when you are under stress, otherwise you risk jeopardizing your work relationships. If you are aware that you are under pressure, it may help to acknowledge this, and to make a particular effort in your dealings with others.
Now, in pairs you will be asked to consider why you answered yes or no to each question. Try to think of some real life examples where you have reacted both positively and negatively in stressful situations.
Using the space below, note down a time you reacted positively during a stressful time. How can you encourage this self-management in future situations?
Now, using the table below, note down three negative reactions you personally display in times of stress. Next to these write how you can effectively manage these reactions.
Negative Reactions
Effective Management
1.
2.
3.
Now, write a positive message to yourself; something you can recall easily in times of stress. Alternatively, you might find an image more effective.