Preparation for the post COVID-19 phase

– SERVICE EXCELLENCE FOR YOUR CUSTOMERS –

CHALLENGES AND OPPORTUNITIES

In times of increased competitive pressure and ever-growing markets, many companies are unsure about how to alleviate the consequences of the Covid-19 crisis in the coming months.

The products of your competitors may be similar, if not identical. Leadership via low prices can often not be realized in the long term.

This environment requires companies to give their customers a good reason to return to their services or purchase their product to survive in the marketplace.

In this way, you can create a unique selling proposition, a USP (Unique Selling Point).

Experienced customer service is the possibility for your company to bind your customers to your company systematically and to make sure that they do not turn to your competitors in times of economic slowdown.

WHAT MOVES YOU?

”We want to win more customers by streamlining processes within the company so that we can react more flexible to market requirements.”

VoleakProject Manager – https://

”Many of our customers are based abroad and we need creative ideas on how to stay in the market in the future.”

BountomPortfolio Manager – https://

”We have a lot of motivated employees but have not fully utilized their potential due to inefficient communication channels.”

SopheaIT Representative – https://

What customers want

What you think, who you are.

Managers often think they know exactly what their customers want, but in practice the customer’s wishes and their own assessment often differ widely.

While most companies are convinced that they are giving their customers great pleasure with discounts, the reality is different. Customers want almost 100% empathy, they want their wishes to be heard and implemented.

What your customers think, who you are.

YOUR GOALS

You want your customers to be impressed by your service and your employees to be passionate about customer care?
Each individual employee needs to know how his or her own activities and goals contribute to the overall service culture of the company.
Excellent service is the result of continuous development.You would like all employees of your company to contribute their own ideas and thereby significantly increase the sales figures of your company’s products.

“Your customer doesn’t care how much you know until they know how much you care.”

Damon RichardsCustomer Excellence Expert – https://

MY SERVICES FOR YOU

Customer Excellence Workshop

A workshop focuses on your specific working context and the handling of real-life challenges.In a workshop, I take on the role of a facilitator and guide the participants to work in groups on potential solutions in a results-oriented manner. In the ideal case, the participants create a jointly developed result during a workshop.

Internet Portfolio Review

A good digital presentation of the company is essential, especially for the B2B segment.The variety of digital media, from your own company website to social media channels has become very complex in recent years.With over ten years of experience in the Tech Sector I know the possibilities and limitations of available tools very well and can check, through a neutral view, where we can optimize your digital presence together.

Innovation Workshops

This offer is especially for companies that have already understood the importance of innovation as a process and not something that can be activated at the push of a button.In many companies there is an incredible potential of unused innovative ideas. Do you know where? Among your employees.

Modern methods such as Design Thinking, Scenario Building and Future Thinking have been gaining in popularity in recent years. I am happy to help you use your employees’ innovative and creative potential profitably.

Get to know me …

I am looking forward to a free and non-binding initial consultation with you – write to me and arrange your appointment …

Get to know me