Business Operations and Process Management

Discover more about the key organizational functions that help a business to run smoothly, and the processes and procedures that underpin a culture of safety, productivity and continuous improvement.
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10 Minutes

Market Segmentation

How can you meet the various needs of different customers? Use market segmentation to deliver products that satisfy all your customers and boost loyalty.

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8 Minutes

Organizational Communication Overview

This article provides an overview of Organizational Communication from a strategic perspective. It looks at the importance of the communication function during change. It also looks at the main aspects involved in planning and delivering effective communication campaigns.

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90 Minutes

Improve on Ideas

Brainstorming is an excellent technique for generating improvement ideas. This team exercise encourages participants to collate a range of suggestions, then identify the best ones to progress further

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3 Minutes

The Importance of Tracking and Monitoring Your Budget

This document will give you a brief overview of variances (which are the differences between your budgeted and actual figures) and the importance of analyzing variances in order to control your activities with respect to what you had planned in your budget.

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1 Minutes

Risk Analysis

Identify and manage risks effectively using Risk Analysis. Watch this video to learn more.

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4 Minutes

What is a Budget?

This document will give you and your team a simple overview of what a budget actually is and why you might need one. It also explores the five different stages of the budget cycle.

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3 Minutes

A Brief Guide to Transfer Pricing

Transfer prices are the prices charged internally, between different parts of the same organisation, for products or services. This article looks at the main issues involved in setting transfer prices.

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12 Minutes

An Introduction to Price-Setting

There are variety of factors to consider when determining the price of a product or service. This article gives you a model and worked example that will show you how to consider all the relevant factors in setting prices.

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7 Minutes

Barriers to Effective Budgeting

If you find that your budget didn’t really work in reality and there were a lot of wrong estimates and major variances, you might want to look at this questionnaire to uncover problem areas and determine some actions for improvement.

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8 Minutes

Benchmarking

How does your performance really measure up? Find out, and discover a continuous source of best practice information.